Why get bespoke e-commerce software when there are so many SaaS solutions around? It is true that these are usually cheap and easy to use, but none of them can fit your needs precisely and this is something which can bring down your performance, especially in the long term. A solution, developed especially for your organisation, on the other hand, can give you a multitude of benefits. This is what my experience as an e-commerce development consultant has shown.
Full Process Integration
You and your employees will never have to spend hours trying to work with data from several different sources or to transfer it from one tool to another. Everything necessary for managing your online store and your entire business will be in one place. Imagine having one and the same software for customer relationships management, inventory management, human resource planning and scheduling, shipping management, email marketing and every other process that you can think of. All data and tools which you need will be at your fingertips no matter whether you have your laptop or only your smartphone at hand.
Many of the tasks which you and your employees are used to doing manually will be completely automated. This will allow you to use all available resources more efficiently. There will be additional benefits for your e-commerce business such as higher customer satisfaction. When a customer makes an enquiry or a complaint, for example, acknowledgement of receipt will be sent automatically. This will help you keep the customer at ease and give you time to look into the matter.
No one knows your e-commerce business better than you do. When we develop bespoke software for it, we can integrate all the analytics which you require no matter how specific they are. You will have accurate data about the shoppers on your website and their behaviour at all times. It will be easy to follow the daily, weekly and monthly changes in visit and sales patterns and to make improvements timely.
Better Customer Experience
This is fundamental for the success of every business. The custom software will help you with practically everything which you need to keep your customers happy. In addition to providing quick response as mentioned above, you will have all sought products in stock, hassle-free shipping, which is easily trackable by every client, and easily-run newsletter, which is highly popular and allows you to build loyalty.
No matter what you sell online, the market is highly competitive and driven by innovation. In this kind of environment, you need as much flexibility as possible. This is a key advantage which bespoke e-commerce software can give you. You can count on me and my team of developers to add new features and functionalities when they are needed. This will enable you to be up to date with the latest trends and to stay ahead of competitors.
With the use of the custom software, each business process will be performed more effectively and each one of your employees will be more productive. This results in cost-efficiency and allows you to scale your business for achieving and maintaining high growth. This is the ultimate benefit from using a solution, especially tailored to the needs of your organisation.
Consider these important benefits when making a decision on using custom software for your e-commerce business.
Do you want to have custom e-commerce software for your business? Let’s talk. Call at my office and seek Philip Philipov, email me or send a message via Facebook, Skype, WhatsApp or Viber.