Increasing Customer Engagement with a Mobile App: How Does It Work?

The sales made through mobile apps in the UK account for a third of all retail spending made via mobile devices. This is just one piece of data showing how important the applications are for doing business in the digital world. Now you can engage consumers even more effectively to increase your sales with the help of your company’s mobile app. Let me take you through the features, tools and methods necessary for this.

Unique Functionalities
The main purpose of having a mobile app for your business is to use secure yet another distribution and/or marketing channel. It should build up on your website. That is why it has to offer an even richer user experience. This can be easily achieved with a native application which is designed to take advantage of the functionalities of smartphones and tablets.
For example, users can get the opportunity to make voice searches to find content, products and services more easily and quickly. If you are in fashion retail or another business for which images sell, you can have the app integrated with the camera of the smart device enabling users to share photos or to see how they look with different garments and accessories. The sky is the limit.

Attractive and Valuable Content
While some app users are ready to convert and become your customers, others simply want to gather information in a pleasant way. Target all of these segments by offering high-quality content via your mobile app. Having written content, images and video will enable you to engage the largest possible number of users.
How do you make content valuable? Use demographics and data on user behaviour and preferences to give customers what they want, be it entertaining content, practical advice related to your products and services or both. As long as your app has integrated analytics, you will receive accurate consumer data in real time and have all the tools necessary for analysing it and optimising your content and overall marketing strategy.

Easy Social Media Sharing
You know that the social media are among the most effective digital marketing channels. Around 33% of businesses in the UK generate significant lead and sales volume via them, according to a recent survey. Then why don’t you integrate your mobile app with the social media? Enabling users to share content with just one click of a button will increase your brand’s exposure without additional investment on your part. This is how you can engage new consumers interested in your products and services and in your application too.

Target Marketing
A well-built mobile up must come with a system for push notifications. These are among the most valuable tools for target marketing which you can use in the digital world, even though they have been around for a fairly short time. These notifications are automatically generated on the mobile device even if the user isn’t engaged with the app at the moment. They are useful not only for making people open your app, but for distributing powerful marketing messages. You can make announcements about new products and send promotional offers. The key to success is to segment the audience and to target them with the right message at the right time. Use your app’s analytics to help you with this.

Count on me and my team to give you a mobile app equipped with everything necessary for consumer engagement.

Planning on getting a mobile app for your business? Contact me to share your vision.

How Do You Achieve High Website Traffic and Conversion Rate?

The simple answer is digital marketing, but you probably already know this. The bigger question is what’s behind this seemingly complex and constantly expanding term. In my experience as a web development consultant, the best way to look at digital marketing is from a strategic point of view. With a complete digital strategy, you will be able to achieve your business goals online. Let’s look at the main elements of the strategy more closely.

The Goal
With digital marketing, the details are paramount. You don’t simply need lots of visitors to your website, but targeted traffic. These are users who are interested in your products and services and seek them as a solution to a particular problem.
At the same time, even high targeted traffic does not guarantee you a good conversion rate if you don’t have a well-developed marketing funnel on your website. It has a lot of elements to it from the design of the pages, menus and CTA buttons to the selection of sign-up and payment options available.
Keeping these factors in mind, you can set measurable goals. Reliable website analytics will help you to monitor your performance, analyse it and make adjustments to your marketing strategy, when required.

Target Audience
Defining your target market is in the core of every business strategy executed either online or offline. You will need to do through research to define your audience’s demographics. Your website’s analytics will help you to learn more about user preferences and behaviour which is crucial for marketing and for building a loyal customer base.
Currently, the trend is for websites and all web-based services and products to become ever more personalised to match the individual user’s preferences and needs even more perfectly. There is a broad set of tools for achieving this. These range from personalised product suggestions to tools for finding your preferred style.

Marketing Channels
Which ones will have the highest return on investment? A well-rounded strategy will include a set of channels, which are focused on your target audience and can be used together for achieving higher efficiency and better results. A key consideration here is that modern digital marketing channels are highly interlinked and the best way to exploit them is to go for full integration.
Modern search engine optimisation and content marketing go hand in hand. The idea is to create content, which is valuable to users and optimised for the current Google algorithms. Social media marketing is an effective channel for promotion your website and content. It can be used for direct advertising and for customer engagement via different campaigns.
Video marketing emerges as a top trend as web video traffic continues to grow and consumers increasingly using this type of content for making purchase decisions. Email marketing has been highly underrated in recent years, but it still has high ROI, especially in the B2B field. This is a highly effective channel for delivering marketing content and personalised offers and for building loyalty.

A digital marketing strategy using multiple integrated channels may seem complex to implement, but you can always rely on automation with custom software especially developed for your business.

Need a solid digital strategy bringing high ROI? Let’s discuss it.

Key Factors for Developing a Successful Digital Strategy

Just over ten years ago, the web was viewed as just one of the marketing channels available to businesses. Now it is a powerful platform not only for promotions, but for direct sales. How effective are your digital marketing efforts? If they are not organised in a whole digital strategy with clearly set objectives, then you are most probably losing money as well as prospects. But how do you create a strategy that works? As an experienced digital consultant, I’d like to take you through the primary steps which have to be taken.

Analysis and Goal Setting
It is important to approach the development of a digital strategy in the same way as the creation of a business plan. It all begins with analysing your strengths and weaknesses and the opportunities and threats in the digital environment. Given how dynamic this environment is, you need to identify your competitive advantage and come up with a strong value proposition.
Millions of people in the UK alone use the web, but it is neither effective nor cost-efficient to target all of them. One of the first steps to take is to define your target audience using precise demographics. This will help for the development of your website and its content and for the choice and utilisation of digital marketing channels later on.
You have to define precise goals that you want to achieve with your digital strategy. The key thing is for them to be measurable. You should focus on traffic, conversion rates, sales and revenues.

Digital Channel Selection
It is a common misconception that you can focus solely on two or three digital marketing channels. This is because they are all connected just like everything on the web today. Due to the numerous changes in the algorithms of Google in recent years, driving organic traffic to a business website has become more challenging and requires a great amount of effort to be put in content creation. PPC campaigns still have high return on investment, especially thanks to Google AdWords.
Content marketing is essential for promotion and should ideally be spread to a variety of social media. Social media marketing can be used not only for driving traffic and conversion, but for creating engagement and building loyalty. This is where its strength lies. Email marketing remains one of the most effective and dependable digital channels allowing you to capture and convert high-quality leads.

Planning and Scheduling
Once you have the big picture, it is time to come up with the actual plans to follow. It is up to you to decide on the period which is to be covered by a single plan. It depends on your individual business operations. For many companies, the three-month plans work well given the dynamics of the online business environment.
The decision on the number and types of digital marketing campaigns which will be carried out during the year should never be underestimated. In addition to those for new product launches, you may want to boost sales during traditional low periods or to increase your revenue during the holiday season. Advance planning combined with flexibility will give you the best chances of success.

It’s time to start creating your digital strategy for the coming periods. Count on me to help you at every step of the way.

Need an experienced digital consultant to help you with developing your digital strategy? Email me or send a message online.